INTELLIGENT SOLUTIONS PLATFORM
Our proprietary INTELLIGENT SOLUTIONS PLATFORM includes a DECISION ENGINE, a WORKFLOW ENGINE, a SERVICES/INTEGRATIONS HUB, a MESSAGING PLATFORM and a REPORTING MODULE.
Our sophisticated framework enables us to quickly configure our “tool-kit” of functionality and features and white-label solutions that satisfy our customers’ unique requirements.
Our Intelligent Solutions Platform lays the foundation for all operational tasks, enabling us to efficiently streamline and leverage “best-practices” across an enterprise-wide network.
Our bundled “out-of-the-box”, Quick-Start Solutions are offered as scalable, secure, cloud-based, enterprise-ready solutions and come equipped with the following standard modules:
Business Rules Engine (Artificial Intelligence)
- Handles any type of Decisioning
- Interacts and Manages other Platform Components
- Generates sophisticated Analytics & Reports
Workflow Management
- Case File Management
- Document Processing
- Tasks Management
- Exception Messaging and Alerts
- Configurable User-based Permissions and Roles
- Configurable Workflow Stages
- Configurable Work-Queue Views
Accounting
- Credit Limits
- Billing
- Online Payments
Customer Management
- Registration and Approval Process
- Roles and Permissions
- Approved Products and Services
Vendor Management
- Registration and Approval Process
- Roles and Permissions
- Products/Services Configuration
- Product/Services Pricing
Order Management
- Order Entry
- Custom-tailored Entry Screens
- Product/Service Ordering Workflow
- Status Updates
INTEGRATIONS HUB (CONNECT II)
Our Services/Integrations Hub (CONNECT II) is part of our Intelligent Solutions Platform but it can also be implemented as a stand-alone solution. CONNECT II enables us to easily acquire any data from Third Party Service Providers and integrate it into the overall solution.
This Integrations/Services Hub enables us to quickly CONNECT II to our customers’ own internal servicing and/or back office systems or easily acquire any data from Third Party Service Providers and integrate it into the overall solution.
We have a wide variety of Third Party Service Providers that have already been ‘connected’ to our platform. Our customers can either utilize these existing service partner connections, can have us integrate with a vendor of their choosing, or we can develop a custom piece of software.
The ‘Request for Data’ made to service providers can be initiated manually or be fully automated, – all based on our clients’ unique workflow guidelines and/or rules.
TEXT MESSAGING
Text Messaging is now THE most effective communication tool for Digital Marketing campaigns. The ‘open’ and ‘response’ rates eclipse all other communication methods.
Our PromoText module is a component of our Intelligent Solutions Framework. It allows us to quickly integrate workflow notifications and customers’ requests for information as part of our solutions.